Notification of any damaged or missing items purchased or delivered goods should be made within 24 hours of their receipt by email: info@dthomas.com or by phone 020 7118 9000.

If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.


You have the right to cancel your order at anytime within 14 working days following receipt of your goods. If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order.

Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit. For more information contact us info@dthomas.com call 020 7118 9000

D.Thomas Clinic
The Courtyard
250 Kings Road

We will process a refund on receipt of goods. Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.


All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Debbie Thomas Ltd has incurred in sending the products out to you.